FAQ & Site Info
Terms of Service
DVD format and edition detailsOur DVDs are supplied as new, manufactured-on-demand (MOD) DVD-Rs. Playback requires a device that supports DVD-R media. Please review each listing for edition details and any language, region, or video-format information before ordering.
Picture and sound quality can vary with the source material, and titles are not necessarily digitally remastered or restored. Cover artwork may vary, but the DVD title will match the listing. Please contact us before purchasing if you need clarification about a particular release.
Order cancellations
Cancellation requests must be made within 24 hours of purchase. Please contact us through eCRATER or at [email protected] and include your eCRATER order number. Requests made after 24 hours cannot be accepted.
Returns and replacements
All sales are final. We do not accept returns or offer refunds.
If your DVD arrives damaged, does not play, skips, or freezes, please contact us through eCRATER within 10 days of receiving your order. Include your order number, the DVD title, and a brief description of the problem. We will provide a replacement of the same title.
Please review the format, compatibility, and edition details in the product listing before purchasing. Contact us before ordering if you have any questions.