FAQ & Site Info
FAQ
We offer classic films, cult favorites, and hard-to-find television on made-on-demand DVD-R. Our collection spans action, comedy, drama, horror, and many other genres. Browse the store categories or search for a specific title, then check the listing for details about the edition offered.
Our DVDs are supplied as new, manufactured-on-demand (MOD) DVD-Rs. MOD means the disc is recorded on demand. Check each listing for details about the edition offered.
Picture and sound quality can vary with the source material, and titles are not necessarily digitally remastered or restored.
Playback requires a device that supports DVD-R media. Please check your player's documentation for DVD-R compatibility and review any region or video-format details in the listing before ordering. Contact us if you need clarification about a specific title.
Each DVD includes a standard DVD keepcase, outer cover artwork, and a printed disc label. Please refer to the listing for the disc count and any edition-specific details.
Orders are securely packed with padded packaging to help protect the DVD and case during shipping.
We ship within the United States, to U.S. territories, and to selected international destinations. If you are unsure whether we ship to your location, please contact us before placing an order.
Once your order ships, we will email you a tracking number so you can follow its delivery progress.
Cancellation requests must be made within 24 hours of purchase. Please contact us through eCRATER or at [email protected] and include your eCRATER order number. Requests made after 24 hours cannot be accepted.
All sales are final. We do not accept returns or offer refunds.
If your DVD arrives damaged, does not play, skips, or freezes, please contact us through eCRATER within 10 days of receiving your order. Include your order number, the DVD title, and a brief description of the problem. We will provide a replacement of the same title.
Please review the format, compatibility, and edition details in the product listing before purchasing. Contact us before ordering if you have any questions.
Send us a message through eCRATER or email [email protected]. We respond to messages within 24 to 72 hours.
For order inquiries, include your eCRATER order number, the DVD title, and a brief description of your question or concern. Please use the store order number rather than your PayPal transaction number.